1) How long will it take to receive my order?
In some cases, if the address provided is not in a major city or province, the delivery may take longer. You can check always check the status of the delivery of your orders in our tracking page.
2) When will I receive my order?
We cannot provide the exact delivery date of the package as there are many factors that can affect it. We can only provide an approximate delivery time as mentioned in #1.
3) Where is my order?
You can track your orders thru our tracking page https://www.raro-pro.com/apps/tracktor/track
4) Will you deliver to my doorstep or do I have to pick-up the items?
The items will be delivered to your doorstep, except for instances wherein your local post would require you to pick-up the package at the nearest post office. You might also need to pick-up the package if there are multiple failed deliveries or the courier cannot find the address you provided.
5) Where do you ship from?
We ship from our partnered factories located in Asia. We ship straight from the factory to lower the overhead cost, so we can keep the low prices of the items that we are selling.
6) Do you offer express shipping?
We can ship thru DHL or FEDEX by request thru email, but you will have to shoulder the shipping cost. The production/processing of the items is 3-5 business days then the express shipping will take another 5 business days.
7) What about possible customs fees/taxes?
We are not responsible for any custom fees/taxes once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (although this rarely happens).
8) Will this item get to me before my holiday/vacation?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.